Thursday 14 December 2017 | The search engine for fitness buyers
Company profile

ESPA House
Crosby Way
Tel: +44 (0)1252 742 800
Fax: +44 (0)1252 742 810

Susan Harmsworth, CEO

Background briefing
Founded in 1993 by Susan Harmsworth.

Main services and products
ESPA has pioneered in the spa and wellness industry we know today with the creation, design, build and operation of spas around the globe. Every ESPA spa displays originality, innovation and is a seamless extension of the adjoining property and brand. These factors, together with each client’s specific brief, mean no two ESPA spas are ever the same.
What does remain consistent is the highest level of excellence and attention to detail for which the ESPA brand is renowned. Our approach not only leads to the ultimate guest experience, but also generates spa solutions that drive commercial return.
ESPA has successfully partnered with hoteliers, investors and owners within 55 countries to create some of the world’s finest spas. With offices across the world we can respond to every clients' needs and provide a genuine understanding of the varying international requirements and considerations.
ESPA offers a comprehensive range of exceptionally efficacious, and award-winning, natural skin and body care products. ESPA products and treatments are an integral part of the total guest experience within the spa and at home.

Additional services and products
ESPA offers a range of solution-led face, body and massage treatments, each designed and tailored to ensure that clients experience the best physical and emotional therapeutic benefits depending on their requirements.
We recognise highly trained staff are vital to the running of a successful operation and critical to your retail business. Our aim is to recruit and educate to a level that provides inspiration and motivation to deliver award-winning standards. Finding, training and retraining the team is paramount to a spa’s success and we invest focus and energy into finding the right people, both attitude and skill set-wise, to build spa teams. All ESPA courses are taught by internationally recognised trainers who are vastly experienced therapists themselves.

Our global spa team includes over 150 inhouse professionals with vast experience in the luxury spa industry and a collective expertise that is unrivalled, encompassing all areas from financial analysis and design concepts to spa management. Many have over 10 years’ industry experience, allowing ESPA to offer clients the collective skills and wisdom that will give their spa that essential edge – both in the early stages and throughout our handson operational management phase.
Our treatments offer unparalleled benefits and our results-driven products are free from synthetic colour, fragrance, parabens, phthalates, DEA, TEA, SLS, SLES, silicone and petrolatum. All ESPA products are produced in the UK at our state-of-the-art manufacturing site which is licensed and accredited by the Soil Association, Ecocert and the Organic Food Federation and accredited by the Fairtrade Foundation. This allows ESPA complete control of the production process from start to finish, ensuring our products are exceptional in every way.

How many spas do you supply?
Over 400 accounts in 55 countries.

Top clients
Peninsula Hotels; One&Only Resorts; The Ritz-Carlton; Corinthia Hotels; The Leela Palaces, Bulgari Hotels & Resorts; Gleneagles.

Plans for 2013/14
We plan to build on our spa development, with openings in India, China, the Middle East and the US. We're launching multiple products across a variety of categories and will also be focusing on ESPA In-Room Amenities – highquality, natural and bespoke formulas with 100 per cent natural essential oil fragrances – to increase guest’s luxury spa experience.
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12-14 Jan 2018
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